Funds Not Received
I have remitted payment for my application, but the funds have not yet been credited to my account. What is the cause of this?
Several factors may account for this issue. To facilitate the successful completion of your exchange, please verify that the following steps were executed accurately:
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Verification of Transfer Details: Confirm the accuracy of the transfer details you provided. Inaccurate details may result in an “Error” status for your request. In such instances, a notification elucidating the reason for the error will be dispatched to your registered email address. Kindly note that if an application proceeds based on erroneous details supplied by the user, Godbex is unable to provide reimbursement. Users are therefore advised to meticulously review all entered information prior to application submission.
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Confirmation of Account Debit: Ensure that your account has been duly debited for the transaction amount. If no debit has occurred, the exchange request will not be processed.
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Blockchain Processing Latency: Transfer delays can occasionally arise due to blockchain network congestion or processing times. In such cases, Godbex is unable to expedite the transfer process and must await network confirmation.