Question 1

How long does a crypto exchange take?

Accepted Answer

Most exchanges are completed within 1 to 30 minutes, depending on the blockchain network&#8217;s congestion and the specific cryptocurrency being exchanged.

Question 2

Why might the final amount I receive differ from the estimate?

Accepted Answer

The cryptocurrency market is highly volatile, causing rates to fluctuate. While we strive to provide the best rate, the final amount may differ slightly from the initial estimate due to market changes during transaction processing.

Question 3

What is a Transaction Hash (TX ID)?

Accepted Answer

A TX ID is a unique identifier for your transaction on the blockchain, acting like a digital receipt. It allows you to track the transaction&#8217;s status, confirmations, and details in a blockchain explorer.

Question 4

Is there a minimum exchange amount?

Accepted Answer

Yes, each trading pair has its minimum amount. While typical minimums start around $50, some pairs may have higher requirements. Sending less than the minimum may prevent the exchange from completing and could result in lost funds.

Question 5

How do I track the status of my exchange?

Accepted Answer

You can track your exchange status by logging into your account and visiting the &#171;Exchange History&#187; section, checking the exchange page directly on our website, or through automatic email notifications we send regarding status updates.

Question 6

Can I cancel an exchange order?

Accepted Answer

Once an order is completed, it cannot be cancelled or refunded. However, if you&#8217;ve sent funds but the transaction is still processing, you may be able to request a cancellation by contacting our support team.

Question 7

What if I enter incorrect details for my exchange?

Accepted Answer

Due to the immutable nature of blockchain technology, transactions with incorrect information cannot be reversed, and funds may be lost permanently. Always double-check your details before confirming an exchange.

Question 8

I was approached with a suspicious exchange offer via a third-party messaging app

Accepted Answer

Godbex conducts all transactions exclusively through its official website, Godbex.io. Any offers made via third-party channels are likely scams. Be cautious and never share your data or send funds to anyone claiming to be a Godbex representative outside our official website.

Question 9

When is the final exchange rate determined?

Accepted Answer

The final rate is determined once your incoming transaction has received the required blockchain confirmations and has been fully processed by our system.

Question 10

Where does Godbex get its exchange rates from?

Accepted Answer

We connect to multiple top-tier cryptocurrency exchanges and constantly scan their rates to offer you the best available rate for your exchange pair at the moment.

Question 11

How does the floating rate work?

Accepted Answer

With a floating rate, the exchange executes at the market rate prevailing when we receive and process your transaction. The rate is not locked in advance and may result in a final amount that differs from the initial estimate.

Question 12

How does the fixed rate work?

Accepted Answer

When you choose a fixed rate, we lock that rate for 12 minutes, giving you time to send your funds. The rate includes all fees. If the market rate shifts more than 1.3% before your transaction is confirmed, we&#8217;ll contact you with options to proceed at the current rate or receive a refund.

Question 13

Does Godbex have hidden fees?

Accepted Answer

No, we operate with full transparency. The exchange rate displayed includes all associated fees, including network fees, trading fees from our liquidity partners, and our service fee (1% for fixed-rate and 0.1% for floating-rate exchanges).

Question 14

Which cryptocurrencies are supported by Godbex?

Accepted Answer

We support over 500 different digital assets, including major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Ripple (XRP), Litecoin (LTC), and many more. Our list is constantly updated with new, promising coins.

Question 15

Do I need to create an account to use Godbex?

Accepted Answer

No, creating an account is not required. Godbex allows you to exchange cryptocurrencies quickly and easily without registration.

Question 16

What are Godbex’s operating hours?

Accepted Answer

Our platform is available 24/7, allowing you to exchange cryptocurrencies at your convenience without any downtime or holidays. All operations are fully automated.

Question 17

Does Godbex have an affiliate program?

Accepted Answer

Absolutely! Godbex offers a lucrative and transparent affiliate program. By referring users, you can earn a 25% commission on the revenue generated by our service for every exchange they make. The minimum payout threshold is just $100. Track your referrals and earnings easily in your personal dashboard after signing up on Godbex.io.

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